Xero Buyer's Guide
This guide has been created using Cledara’s data to help software buyers make an informed decision on whether
Xero
is the right solution for their business.
Xero is a cloud-based accounting solution designed for small to medium-sized businesses, offering comprehensive tools for invoicing, payroll, bank reconciliation, and financial reporting, facilitating easy and accurate financial management.
Overview
Open Pricing Index
Xero's pricing structure is designed to accommodate businesses of various sizes, offering plans that range from essential features to comprehensive financial management tools.
Plans and pricing
0-50 Staff
Lower Price
Median Price
Upper Price
0-50 Staff
$
682
$
811
$
1203
50-150 Staff
Lower Price
Median Price
Upper Price
50-150 Staff
$
765
$
910
$
1604
150-250 Staff
Lower Price
Median Price
Upper Price
150-250 Staff
$
983
$
1493
$
1702
Prices are based on real Cledara data and are stated in as yearly costs in USD. The prices are based on the 25th, 50th, and 75th percentile and will include the full cost (including items such as tax)
Cledara’s Take
A lot of users really appreciate Xero for its user-friendly interface and robust feature set, which includes comprehensive reporting and easy data entry. It's particularly noted for its effective integration with banks and its invoicing capabilities, which many find streamline the process of managing payments and cash flow.
However, some users have expressed concerns about the platform's pricing, which can be a bit steep compared to other options in the market. There have also been mentions about the lack of flexibility in terms of user permissions, which could be a deal-breaker for businesses needing more granular control over access to sensitive financial information.
Another point to consider is customer support. While some users report positive interactions and quick resolutions, others find it frustrating to navigate the initial layers of self-help resources before reaching a person.
If you’re looking for an accounting solution that integrates well with various banking systems and offers robust invoicing capabilities, Xero could be a great fit. Also remember that there is no such thing as a perfect tool, but if you find one that adapts to your needs, it can make all the difference.
What is Xero used for?
Xero facilitates a range of accounting activities, making it indispensable for SMBs looking to streamline their financial operations, from daily transactions to year-end reporting.
Use cases
Streamlined accounting
Simplifies tasks like invoicing, payroll, and bank reconciliation.
Real-time financial insights
Provides up-to-date financial data to inform business decisions.
Efficient third-party integrations
Connects with numerous apps for extended functionality.
Xero main features
- Bill payment tracking
Manages and pays bills on time to ensure good cash flow. - Expense claim management
Simplifies the submission and reimbursement of expense claims. - Bank connections
Automates data import from financial institutions. - Payment acceptance from invoices
Facilitates faster payment collection.
What do people think of Xero?
Enhanced efficiency and productivity through automation and user-friendly interfaces are key themes in user feedback for Xero.
Xero highlights
- Enhanced efficiency and productivity through automation
Features like automatic bank feeds, recurring invoices, and the ability to sync with a variety of third-party apps significantly reduce manual data entry. This automation not only speeds up the accounting process but also reduces the likelihood of errors, making financial management both faster and more reliable. - User-friendly interface and accessible financial insights
Xero’s dashboard provides a clear overview of a company’s financial health at a glance, including outstanding invoices, overall cash flow, and upcoming bills. This accessibility makes it easier for business owners to make informed decisions without having to delve deep into complex financial reports. - Strong support and community engagement
This community support, coupled with Xero’s commitment to engaging with users through regular updates and responses to feedback, fosters a strong sense of user engagement and loyalty. Despite some criticisms about the initial difficulty in reaching human support, the continuous presence and responsiveness online are generally viewed positively.
Xero concerns
- Some users desire more advanced reporting features
Advanced users, such as professional accountants or businesses with specialized needs, sometimes find the available reports too basic. They express a desire for more customizable options that can handle more detailed and specific financial scrutiny, which is crucial for strategic planning and performance evaluation. - Occasional challenges with specific integrations
These issues can range from syncing data between services to functionalities being limited or not as seamless as expected. For businesses that rely heavily on these integrations to streamline their operations, such as e-commerce platforms or specialized payroll systems, these glitches can lead to frustration and inefficiencies. - Pricing concerns for advanced functionalities
As businesses grow and require more sophisticated tools, the cost can escalate, leading some to feel that the value does not always justify the price. Additionally, frequent price increases and the additional charges for certain integrations or add-ons have also been highlighted as concerns, making budgeting for small to medium-sized enterprises more challenging.
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Alternatives include QuickBooks Online for SMBs needing comprehensive accounting features, FreshBooks for simple invoicing and project tracking, Wave for basic free software, and Sage Business Cloud Accounting for straightforward financial management.
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