Privacy Policy

Last edited 04 July 2020


Cledara is committed to protecting the information it holds about you. This privacy notice describes how, when, and why Cledara Limited (“we”) may use your information, as well as your rights in relation to this information. For the purposes of this notice, “you” means any business customer (a sole trader, company or partnership).

Information we hold about you

Information we hold about you will come from you directly when you register interest for our products and services on, this will include your full name, your email address, and your Twitter handle (optional).

What we use your information for and the legal basis for doing so

We use the information you provide us to communicate with you about the product and services you have expressed interest for and to manage complaints and resolve queries. The legal basis for doing so is taking the steps to enter into an agreement with you.

We also use the information provided to comply with regulatory and legal obligations to which we are subject and cooperate with regulators and law enforcement bodies. The legal basis for doing so is complying with the law and where it is in our legitimate interest to protect our business.

When we process personal data to meet our legitimate interests, we put in place robust safeguards to ensure that your privacy is protected and to ensure that our legitimate interests do not override your interests or fundamental rights and freedoms.

Who will we share your information with?

We will keep your information confidential and we will not share it with any third parties other than, if required, UK and overseas regulators, law enforcement agencies and authorities.

International data transfer

When we or fraud prevention agencies share information with organisations in another jurisdiction, we will ensure they agree to apply equivalent levels of protection for personal data as we do. If this is not possible – for example because we are required by law to disclose information – we will ensure the sharing of that information is lawful. Also, if they are not in a jurisdiction that the European Commission regards as having adequate levels of protections for personal data, we will put in place appropriate safeguards (such as contractual commitments), in accordance with applicable legal requirements, to ensure that your data is adequately protected.

Retention of your data

We will keep your personal data for as long as we have a relationship with you. Once our relationship with you has come to an end we will delete it immediately upon your request.

We will only retain information that enables us to deal with any ongoing complaints.

Individual rights

An individual has certain rights regarding his or her personal information, subject to local law. These include the following rights to:

  • request a copy of the personal information we hold about them;
  • request that we supply them (or a nominated third party) with an electronic copy of the personal information that they or you have provided us with;
  • inform us of a correction to their personal information;
  • exercise their right to restrict our use of their personal information;
  • exercise their right to erase their personal information; or
  • object to particular ways in which we are using their personal information.

To proceed with any of the above please contact us via


We may use cookies and similar technologies on our websites and in our emails. Cookies are text files that get small amounts of information, which your computer or mobile device stores when you visit a website. When you return to the websites they recognise these cookies and therefore your device.

We use cookies to do many different jobs, like letting you navigate between pages efficiently, remembering your preferences and generally improving your online experience.

We also use cookies in some of our emails to help us understand a little about how you interact with our emails, and to help us improve our future email communications.

How to contact us

If you would like more information on your rights, or wish to exercise them, please submit a request via  The Data Protection Officer, Cledara Limited, London, SE16 2BF or

Cledara Limited is the ‘data controller’ for your personal data. This means it is responsible for deciding how we can use your personal data.

We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy. If, however, you believe that we have not been able to assist with your complaint or concern, you have the right to make a complaint to the data protection authority of the United Kingdom using their website -

Changes to the privacy notice

A copy of this privacy notice can be requested from us using the contact details set out above. We may modify or update this privacy notice from time to time.

Where changes to this privacy notice will have a fundamental impact on the nature of the processing or otherwise have a substantial impact on you, we will give you sufficient advance notice so that you have the opportunity to exercise your rights (e.g. to object to the processing).