Questions about Cledara, answered

Cledara is software subscription management built for finance. It keeps one live list of every SaaS and AI tool your company pays for, with its owner, users, cost, renewal date and card, and does the admin around them: invoices, renewals, approvals, joiners and leavers.

Cledara customers save 23% on software spend on average, and a typical customer gets 30+ hours back a month.

Finance teams at growing companies that pay for dozens or hundreds of software tools, and the IT and operations teams who work alongside them. More than 1,000 companies manage their software with Cledara, with plans for teams of different sizes.

Sign up at app.cledara.com/signup. Because Cledara includes regulated payment services, we verify your company before your account opens. If you are authorised to manage payments for your company, you'll need:

We guide you through every document, and support@cledara.com is there if you have questions.

A Cledara account includes payment services, so, just as when you open a business bank account, we must check who we are working with under financial regulation. These Know Your Business and anti-money laundering checks keep your account, and every customer's, safe and compliant.

Email support@cledara.com and we'll help you complete your application. We know chasing directors and shareholders for personal documents can take time.

Most complete applications are approved within 3 business days, and many before the end of the next business day.

If your application is incomplete, or we can't find your company on public registers, we may ask for more documents, which can add time.

Days, not months. Each subscription takes around 2 minutes to add, and you don't have to add everything at once: Cledara Engage finds the tools your team uses, even ones not yet in Cledara.

Every plan includes help from our team to set up your account.

It depends on where your company is located, because Cledara works with different regulated partners in each region. The terms and conditions page lists the terms for the United Kingdom, the European Economic Area and the United States. Find the section for your location: those are the terms that apply to you.

Cledara builds your list from every payment made with Cledara and the tools you add, then the Cledara Engage browser extension shows which of 8,000+ tools your team actually uses, including ones nobody approved.

“Cledara Engage immediately captured 15% more subscriptions we hadn't heard of,” says Jenny Liu, Head of Finance at Marshmallow.

Only the username and a timestamp when someone uses a software tool. It doesn't collect anything else, and it can't track browsing behaviour, history, website content or passwords. It works in all major browsers.

Every tool's renewal date and price sit in one place, and Cledara alerts you before each renewal, so annual plans don't renew before anyone has decided to keep them. If you decide not to renew, freeze the card in one click.

With Spend Optimisation you also see what similar companies pay for the same tool, so you negotiate from facts.

Yes. Spend Optimisation compares your price with what similar companies pay, flags duplicate tools, unused seats and price increases, and drafts your renewal negotiation with the Negotiation and Renewal Copilot.

You can also compare prices for free at data.cledara.com, built on Cledara platform data.

Employees request a tool in Cledara and the request goes to the right people, such as their manager, finance or IT, based on rules you set, for example the annual cost. With Software Compliance you can add a questionnaire covering the business case, risk assessment, contract review and exit plan.

Once a tool is approved, it gets its own card with its own limit.

Freeze its card in one click and the vendor can't charge it again. Cledara shows when each tool was last used and by whom, so it's easy to see what to cancel. “We've been able to cancel 10% of our software applications just thanks to Cledara flagging for duplicates,” says Demet Durmuscelebi, Group Financial Controller at IMMO Capital.

Yes. Connect your HR system and Cledara suggests the tools each new joiner needs and lists everything a leaver had, with one list of who has access to each tool. Access requests go through one approval flow, and with Cledara Agent the invites and removals are done for you.

Yes. Cledara supports companies with more than one entity. Talk to us about your set-up.

Yes. The Cledara API gives you programmatic access to your Cledara workspace, including applications and transactions. It's included on every plan at no extra cost.

Yes. Get notified in Slack about approvals, renewals, access requests and spend alerts, and act on them without logging in to Cledara.

Three ways, so every payment has its invoice:

• Email capture: connect Gmail or Microsoft 365 and Cledara finds software invoices and attaches them to the matching payment
• Forwarding inbox: forward invoices to your own Cledara inbox and they are matched automatically
• Cledara Agent: for invoices that are never emailed, the agent signs in to the vendor's billing page and downloads them

“We used to waste 1-2 full days a month on just chasing and matching invoices. Now it's all automated,” says Jenny Liu, Head of Finance at Marshmallow.

Xero, QuickBooks Online, NetSuite and Tripletex. Cledara syncs each payment with its invoice and the right codes, and entries can be sent reconciled or unreconciled to fit your approval process. Xero and QuickBooks are included on every plan; NetSuite is included from the Premium plan.

Invoices are still matched to their payments automatically, and you can export transactions and invoices as CSV, or download a statement of every movement for any period. Tell us which system you use.

You map each tool to its expense account, department and cost centre once. From then on, every payment for that tool is coded the same way and synced with its invoice, so month-end starts with clean books.

Cledara connects to AI providers such as OpenAI, Anthropic and Cursor and tracks usage every day against the budget you set, so AI spend is no longer one surprise total at month end, on whichever engineer's card it landed.

It matters more every month: 27% of software spend on Cledara now goes to AI-native tools, up from about 3% two years ago.

Yes. Cledara tracks AI spend every day against the budget you set, and warns finance and the subscription owner before it runs over, so a sudden spike doesn't turn into a surprise bill at month end.

Each subscription gets its own virtual card with its own limit, rather than each person. You see who owns every payment, a tool doesn't go down when someone leaves, and you can stop any subscription by freezing its card. Virtual cards are free and included in every plan.

Any vendor that takes Visa (UK and Europe) or Mastercard (United States) online. Cledara doesn't rely on integrations with vendors, so it works with every tool you choose.

Yes. Cledara cards pay software vendors in any currency, wherever Visa or Mastercard is accepted online, so you can pay vendors in the UK, Europe, the US and beyond from one account.

Payments in a currency other than your account's currency carry a competitive 1.99% FX fee, lower than many banks and card providers.

No. There are no fees per transaction, and you can make as many card payments as you need. Card issuance is included in your plan, and topping up your Cledara account is free. The only card fee is the FX fee on payments in another currency.

Wherever you are, Cledara cards can pay vendors in any currency and country.

Software cards are virtual, because software is bought online. For travel and everyday business spend, Cledara Spend adds physical and virtual cards for your team, reimbursements and receipt capture, at no extra cost.

Yes. Cledara is built for software subscriptions, but you can use a Cledara card for one-off online payments too.

Yes. Cledara is SOC 2 Type II certified, the industry standard for security and data protection, and GDPR compliant. It's hosted on Amazon Web Services, and we run regular security reviews, including penetration testing. See the Trust Centre for more.

Cledara cards are tokenised by Very Good Security and MeaWallet, so they are identified by a token rather than the card number. Only the cardholder can see card details, and Cledara never handles card data. Cledara also alerts you to unusual payment activity.

With two-factor authentication, using an authenticator app such as Google Authenticator or Authy, or with Google login. Okta single sign-on is available on the Pro plan.

We process your data under our Privacy Policy and Data Processing Agreement, in line with GDPR, CCPA and anti-money laundering rules. Documents for company checks are encrypted, checked with trusted compliance providers and seen only by the people who need them for your account.

Questions? Our Data Protection Officer is at dpo@cledara.com.

Email dpo@cledara.com under our Vulnerability Disclosure Programme. Thank you for helping keep Cledara customers safe.

Cledara has three plans, Basic, Premium and Pro, for companies at different stages, plus optional modules for Spend Optimisation, IT Management and Software Compliance. Cledara Agent is an add-on for any plan.

See the pricing page, or book a demo for a quote.

Both. Annual plans save 16%, the same as two months free, are paid upfront and keep the same price for the whole year. Monthly plans renew each month.

Yes. Upgrade, downgrade or switch between monthly and annual billing at any time.

Cancel in your Cledara account under Settings, then Billing. Or ask us in the live chat in the app, or by email at hello@cledara.com, and we'll take you through it. To stop your next renewal, cancel before your renewal date.

You can keep using Cledara until the end of your current contract. Before then, withdraw any unspent funds (UK and Europe) or repay any balance (United States).

Yes. Every plan includes email and chat support, a customer success contact and help setting up your account.

Cledara's payment services are provided by regulated partners: Modulr in the UK and the European Economic Area, and CBW Bank in the United States. The full regulatory statement:

The Cledara Group consists of Cledara Inc., a Delaware Corporation and Cledara Limited, registered in the UK (11455373). Cledara Limited is registered under the UK Data Protection Act (ZA466806). Cledara Limited is a distributor of Modulr FS Limited, a company registered in England and Wales with company number 09897919, which is authorised and regulated by the Financial Conduct Authority as an Electronic Money Institution (Firm Reference Number: 900573) for the issuance of electronic money and payment services. Your account and related payment services are provided by Modulr FS Limited. Whilst Electronic Money products are not covered by the Financial Services Compensation Scheme (FSCS) your funds will be held in one or more segregated accounts and the full value safeguarded in line with the Electronic Money Regulations 2011 – for more information please see here. Your card is issued by Modulr FS Limited pursuant to a license by Visa Europe. Visa and the Visa brand mark are registered trademarks of Visa Europe. Cledara Limited is a partner of Modulr Finance B.V., a company registered in the Netherlands with company number 81852401, which is authorised and regulated by the Dutch Central Bank (DNB) as an Electronic Money Institution (Firm Reference Number: R182870) for the issuance of electronic money and payment services. Your account and related payment services are provided by Modulr Finance B.V. Your funds will be held in one or more segregated accounts and the full value safeguarded in line with the Financial Supervision Act (Wet op het Financieel Toezicht, Wft) – for more information please see here. Your card is issued by Modulr Finance B.V. pursuant to a license by Visa Europe. Visa and the Visa brand mark are registered trademarks of Visa Europe. Cledara Limited also provides other regulatory services. These are separate and unrelated to the account and payment services you receive from Modulr Finance B.V. and Modulr FS Limited. In the United States, the Cledara Virtual Credit Mastercard® is issued by CBW Bank pursuant to a license by Mastercard International Incorporated. By using the virtual card, the cardholder agrees to all terms under which it was issued.

Customers can chat with us in the Cledara app or email support@cledara.com. The Help Centre has step-by-step guides.

We publish our support metrics every quarter. In the second quarter of 2026: 98.6% customer satisfaction, a 30-second wait on chat and a median resolution time of 1.4 hours.

You can make a complaint by email, live chat, phone or social media. We aim to resolve complaints promptly, fairly and consistently:

• Recording: we record every detail of your complaint as soon as we receive it
• First contact: we aim to resolve it straight away, and send you a summary if we do
• Acknowledgement: if not, we acknowledge it promptly, typically within 6 business days
• Investigation: an appropriate, independent team member investigates it thoroughly
• Updates: we keep you updated in the way you prefer
• Final response: within 8 weeks, or we explain why a complex case needs longer