It's key for startups and scaleups to constantly improve their processes.
And in 2023, some companies will optimize their workflow to gear up for fast growth, while others will make it a priority to reduce operational costs.
Regardless of which camp you’re on, there are 5 SaaS trends you should keep an eye on. These up-and-coming tool categories will help you streamline your processes, reduce costs, and deliver better customer experiences.
In this post, we’ll cover:
- Minimalist CRMs
- Vertical SaaS
- Interactive video tools
- AI copywriting tools
- Platform-specific social media marketing tools
Without further ado, let’s get started!
Our Top 2023 SaaS Trends
Most of the tool categories we’ll cover in this post have been around for a couple of years. In fact, in 2021/2022, those categories:
- Became popular due to a technical breakthrough (as it’s the case for AI)
- Grew and became more distinct
In this section, we’ll explain how these types of tools will help you optimize your processes in the upcoming year. Plus, we’ll recommend our top picks for each category.
Ready? Let’s dive in!
In the last couple of years, CRM platforms became more full-featured and complex. But that complexity has also made them harder for teams to adopt.
Some teams took a different approach and created simple, accessible, and cost-efficient CRMs.
Tools like Folk cover the bases of a good CRM, without too many features. You can centralize your contacts, send bulk emails, and track interactions, but that’s about it.
As teams strive to reduce unnecessary software costs and fight tool redundancy, these types of tools are worth taking a look at.
Vertical SaaS tools target the specific needs of a specific industry. For example, Toast and Owner are platforms designed to target the operational and marketing challenges of the restaurant industry. Rewardful, a tool to create and manage SaaS referral programs is another great example.
According to stats compiled by G2, the number of active Vertical SaaS startups grew by 28% in 2022. And this is great news.
Vertical SaaS tools have some great advantages:
- They’re packed with features designed for a specific use case
- They can be customized in a way that’s highly relevant to the target user
- Users don’t have to “hack” the tool or use it unintuitively to get what they need
If you’re reconsidering your SaaS stack, using a “vertical” SaaS tool instead of a generic alternative could be the key to simpler and more efficient processes.
AI Copywriting Tools
Nowadays, it seems like short videos are every company’s favorite content format. In fact, in 2021 Statista found that 60% of content marketers were planning to increase their video budget in 2022.
But written content isn’t going anywhere. According to SEMRush, 72% of companies increased their content marketing budget from 2021 to 2022.
If you’re downscaling your operations, you may be tempted to tighten your blogging budget. And AI tools are a promising option to reduce content creation costs.
Additionally, these tools can help you speed up your content creation process. In short, AI-powered copywriting tools can help you publish more content, at a low cost. However, AI copywriting tools have some caveats as well.
In the last two years, there’s been a boom in AI copywriting tools. Most of these tools are based on OpenAI’s GPT-3 model. GPT-3 is perhaps the best tool to generate content automatically that there has ever been. But it can’t produce complex, unique content yet.
So, we recommend you use AI copywriting tools to:
- Create rough first drafts
- Write product descriptions
- Produce microcopy and social copy
Automating these tasks may not be as exciting as fully automating your blog. But it will still save your team hours, especially in ideation. But remember, nothing replaces the human touch, so use these tools intelligently, and never fully rely on them.
Looking for an AI copywriting tool?
Interactive Video Tools
Browser-based video recording tools (like Loom) are a great option to:
- Prevent non-essential meetings
- Enhance the way your team documents their processes
- Humanize marketing emails and user onboarding
But, what if you could make those short videos even more engaging? In the last two years, there’s been a slow but steady adoption of interactive video tools.
And, as AI-generated content proliferates, these types of tools can help you add a human touch to your customer experience.
Interactive video can especially help you to:
- Collect & qualify leads
- Direct your website visitors to relevant content
- Collect user feedback
Platform-Specific Social Media Tools
Using dozens of different specialized tools, instead of a single all-in-one platform can have some downsides. Namely, it could:
- Make your SaaS spending hard to track
- Atomize your workflow and make it inefficient
But, in some cases, a specialized tool is far more effective than a generic solution. Is that the case for social media management software?
Platform-specific social media tools aren’t new. For instance, Instagram marketing tools have been around since the mid-2010s. Some of these tools focus on content scheduling. Others, focus on hashtag research or competitor intelligence.
What’s more, in the last few years, we’ve seen the rise of social media tools specifically designed for other platforms, such as Twitter, LinkedIn, and more. . It’s also worth mentioning that these tools usually target users with a very specific goal: Building a personal brand.
We recommend taking a look at:
Manage Your Entire SaaS Stack with Cledara
In this post, we covered some SaaS categories you should keep an eye on. The tools we shared can help you improve and optimize internal processes. But, what about your current tools? Do you know which tools your team is actually using? How many active tool subscriptions do you have?
Here's where Cledara can help.
Cledara is a SaaS management platform that helps you keep track of all your software subscriptions.
With Cledara, you will:
- Have full visibility of your software stack
- Easily identify which apps offer value and which are redundant
- Keep track of all your invoices and reconcile them automatically
- Simplify your employee onboarding
- Reduce unnecessary software costs
- Prevent shadow tech and keep your software credentials secure
Curious? Book a Cledara demo today!