This guide has been created using Cledara’s data to help software buyers make an informed decision on whether
Zendesk
is the right solution for their business.
This guide has been created using Cledara’s data to help software buyers make an informed decision on whether
Zendesk
is the right solution for their business.
Zendesk is a customer support platform whose primary function is to help businesses respond to their customers’ queries. It allows you to create a ticketing system that coordinates your support agents to communicate with your users via live chat, email or over the phone. It also offers a feature to create an AI-powered customer service chatbot for your business.
Zendesk is a popular customer support platform, well-suited to those who aspire to provide great customer service. Its comprehensive suite of tools, including AI-driven automation and integrated messaging, allow businesses to communicate with their users easily. Zendesk is particularly strong at helping manage queries that come via multiple platforms—which is a big selling point for larger companies. Having been around for over 15 years, it’s clearly resonating with its market niche.
Zendesk’s pricing strategy is designed to accommodate a wide range of business sizes and needs, offering scalable solutions to support growth.
Judging by customer reviews, these are the main use cases for Zendesk.
Zendesk helps companies manage customer inquiries and support requests, providing a ticketing system for a team of support staff to work together.
You can use Zendesk to create a generative AI-powered chatbot to help your customers with queries and reduce your support staff’s workload.
Zendesk offers tools to allow you to create your own knowledge base, with articles to guide your users as they navigate your product or service.
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We've reviewed feedback from various platforms to capture Zendesk users' sentiments. Here's what they value most about the platform and areas they believe it could improve:
View on G2 (4.3 stars) View on Capterra (4.4 stars)
Zendesk
is compliant with:
SOC 2, ISO 27001, GDPR
Alternatives to Zendesk include Salesforce for comprehensive CRM and service solutions, Intercom for personalized customer communication, and Help Scout for straightforward and effective customer service.