Intercom Buyer's Guide

This guide has been created using Cledara’s data to help software buyers make an informed decision on whether

Intercom

is the right solution for their business.

Pricing per year
From
$
1558
to
$
18656
reviewed by
Nikesh Ashar
Popularity
18
%
 of Cledara customers use
Intercom
Security + compliance
SOC 2, ISO 27001, GDPR
 compliant

What are the alternatives to Intercom?

Intercom is a very comprehensive customer service platform, but if you’re considering a subscription, it’s worth also examining some alternatives. LiveChat might be more appropriate for customers who prefer a lower price point, and Zendesk may be a better match if you don’t plan to make use of Intercom’s sales and marketing features.

Tools
Popularity
Cledara Market Share
Price
Intercom logo
Intercom
High
17.6
%
 logo
High
17.2
%
Similar
 logo
Low
1.7
%
Similar
 logo
Low
0.7
%
Similar
Best for
Live chat and AI customer service
Comprehensive customer service suite
Simplify customer service platform
Marketing and sales engagement via chat

Prices are based on real Cledara data and are stated in as yearly costs in USD. The prices are based on the 25th, 50th, and 75th percentile and will include the full cost (including items such as tax)

Popularity
Intercom logo
Intercom
High
 logo
High
 logo
Low
 logo
Low
Cledara Marketshare
Intercom logo
Intercom
17.6
%
 logo
17.2
%
 logo
1.7
%
 logo
0.7
%
Price
Intercom logo
Intercom
 logo
Similar
 logo
Less expensive
 logo
Less expensive

Prices are based on real Cledara data and are stated in as yearly costs in USD. The prices are based on the 25th, 50th, and 75th percentile and will include the full cost (including items such as tax)

Best for
Intercom logo
Intercom
Live chat and AI customer service
 logo
Comprehensive customer service suite
 logo
Simplify customer service platform
 logo
Marketing and sales engagement via chat
Tools
Popularity
Cledara Market Share
Price
Best for
Intercom logo
Intercom
High
17.6
%
Similar
Live chat and AI customer service
 logo
High
17.2
%
Similar
Comprehensive customer service suite
 logo
Low
1.7
%
Similar
Simplify customer service platform
 logo
Low
Low
Similar
Marketing and sales engagement via chat

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