Supporting 1,000+ customers

This Quarter's Support Metrics

At Cledara, we are committed to helping all our customers be successful in their software management journey. We do this by putting them at the center and by providing top-tier Customer Support to every single customer.

Cledara Support Metrics

To level up our support standards and build trust with our customers, we share team metrics publicly every quarter. This data reflects the second quarter of 2026.

98.3%

Customer Satisfaction (CSAT)

33s

Wait time on Chat

1.4h

Median resolution time

0.7h

Median first response via email

Hear from our customers

"Amazing and quick support! I can't describe enough how wonderful the help & support from the team was. Providing information & help straight away. They are a Star! We are super grateful!"

Elena

“Such a personable, friendly, proactive and understanding team. Really helpful and lovely to deal with.”

Jessica

"Marc, like the rest of the Cledara support team, was really responsive in helping me resolve my query. It's so nice having a good partner like Cledara where we know if we reach out to you, our issue will be promptly resolved and investigated in a timely manner."

Khushil

"Jo was amazing - love the Cledara CS team."

Dionne

“This is what customer service should be.”

Tanja