Supporting 1,000+ customers
This Quarter's Support Metrics
At Cledara, we are committed to helping all our customers be successful in their software management journey. We do this by putting them at the center and by providing top-tier Customer Support to every single customer.
Cledara Support Metrics
To level up our support standards and build trust with our customers, we share team metrics publicly every quarter. This data reflects the fourth quarter of 2025.
98.4%
Customer Satisfaction (CSAT)
38s
Wait time on Chat
1.8h
Median resolution time
1.3h
Median first response via email
Hear from our customers
"Amazing and quick support! I can't describe enough how wonderful the help & support from the team was. Providing information & help straight away. They are a Star! We are super grateful!"
Elena
“Such a personable, friendly, proactive and understanding team. Really helpful and lovely to deal with.”
Jessica
"Clear guides, Friendly and exactly what one can hope for when asking for support. 10/10"
Jeroen
“Great support on point, prompt and with great explanations.”
Gregor
FAQ
All pricing plans include full customer service. This includes email and chat support as well as a customer success representative.
Certainly. Our team of experts will help you set up your account so get the most out of the platform in the shortest amount of time possible.
Yes, all our pricing plans include full customer service. Both Customer Success and Customer Support.
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