This guide has been created using Cledara’s data to help software buyers make an informed decision on whether
Round Robin
is the right solution for their business.
This guide has been created using Cledara’s data to help software buyers make an informed decision on whether
Round Robin
is the right solution for their business.
The Round Robin is an automated ticket assignment platform specifically designed for Zendesk users. Its primary function is to evenly distribute tickets among agents in a round robin manner. This app comes equipped with several functionalities, including the ability to limit the number of tickets in an agent's queue, prioritize certain queues, route tickets based on set rules, assign alternate agents, and manage agent availability through work schedules. It also offers the flexibility to unassign or reassign tickets when an agent is unavailable and ensures that all tickets from the same requester are assigned to the same agent.
The average price Cledara customers pay for Round Robin, is $309
Prices are based on real Cledara data and are stated in as yearly costs in USD. The prices are based on the 25th, 50th, and 75th percentile and will include the full cost (including items such as tax)
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Alternatives to Round Robin, include SweetHawk, Lovestock & Leaf, Playlist. Round Robin's popularity is low compared to the alternative options.